“Supporting customers as our number one priority is not just a slogan here at Pharmaworks”
We recently chatted with Bill Sugg, Service Manager with Pharmaworks. Bill joined Pharmaworks in 2011.
What is a day in your life at Pharmaworks like?
My day typically starts at 6 am and I spend a good part of my morning focusing on project updates and assigning tasks to the service team, participating in meetings, and communicating customer needs to members of the organization. Afternoons are typically spent responding to customers’ questions and troubleshooting issues.
What inspires you to succeed every day?
I absolutely enjoy working to resolve customer challenges. Being a critical part in that customer’s success is what drives me every day. We make the best blister packaging equipment in the world. I want our customers to have that equipment available to them and their technicians.
What is the most meaningful part of your day?
I live for the eureka moment when we help our customers discover a solid solution to an ongoing problem they had.
When do you have the most fun at work?
In Service, we like to evaluate different methods and possible solutions to a problem. I like the sharing of ideas, which usually comes with a good bit of laughter along the way.
Why did you select Pharmaworks/ProMach as opposed to another company?
I came to Pharmaworks because I was attracted to a company with a group of people who had a strong work ethic and absolutely believed in the product they were creating.
What opportunities or experiences have you most enjoyed?
Since coming to Pharmaworks, I have traveled all over the world working with different customers and technicians. For our company, this has created a unique set of technicians who are able to
– quickly adapt to the customers’ practices
– help increase production output, and
– repair and maintain equipment.
The opportunity to work with both our technicians and our customers’ technicians is what I have enjoyed most over the years.
If someone new were joining the team what one piece of advice do you think they should know?
Work hard and be willing to absorb information.
What is something you’ve learned or your biggest take away during your time at Pharmaworks/ProMach?
Do the best you can and ask for help when it is not enough. Pharmaworks has incredibly skilled mechanical engineers, controls engineers, assemblers, electricians, and technicians. A single person cannot know everything, and when you run into a roadblock, we have a ton people that will come to your aid and work through the issue.
What are some of the unique aspects you’ve found as a Pharmaworks employee, versus your prior experience with other organizations?
Pharmaworks will give individuals the ability to take on increasingly demanding tasks that allow their abilities to grow and branch out into other areas. Supporting customers as our number one priority is not just a slogan here at Pharmaworks. It is something that all the individuals here at Pharmaworks not only believe in, but they proactively work to support our customers in whatever way is needed.
Thanks for speaking with us, Bill!
