How is this Pharmaworks first labeled with serial “TF2-0️⃣0️⃣1️⃣” doing? Let’s check in and see…
In this series, we are checking in on some of the first machines that Pharmaworks installed in the field to see how they are doing now.
Today’s article features blister machine model TF2 serial #1, which was installed 18 years ago at Catalent.
We asked Catalent’s Brandon Getsinger some questions about owning this special Pharmaworks first, and working with Pharmaworks…
Pharmaworks: What made you decide to work with Pharmaworks?
BG: The original TF-2X has been a very reliable and flexible machine at our site for over 18 years. The capability and flexibility of the machine has been a key attribute for our business to run. Beyond that, the support team at Pharmaworks has been great to work with and has amazing turnaround time for response and solutions. Almost anything is possible with the equipment.
Pharmaworks: Have the benefits you expected in working with Pharmaworks come to fruition? Have there been other benefits in working with Pharmaworks that you did not expect?
BG: All communication with the company has been fantastic. The team at Pharmaworks has never disappointed at all levels including sales, support, project management, and service technicians. I have never had a disappointing experience with anyone within the organization.
Pharmaworks: How would you rate/evaluate the support from Pharmaworks since you have owned the machine(s)?
BG: I would give it a 9.5 out of 10. Only area of improvement would be to have more local technicians to reduce service visit costs (but understandably centralizing the service may be why it is fantastic).
Pharmaworks: Would you recommend the use of Pharmaworks equipment?
BG: Yes! I think the way the company approaches the needs of the customer and provides solutions is world class. They don’t try to fit your needs into their already predefined solution. They truly understand the need and make the solution work for you without compromising the integrity of the equipment for custom requests. I have made this recommendation across other sites within my company.
So, there you have it. This Pharmaworks first, TF2 serial #1, is still going strong, with satisfied customers!
Catalent has also installed a second machine from Pharmaworks — a TF1e.
We appreciate Mr. Getsinger taking the time to talk with us. For more information on Catalent, visit https://www.catalent.com/.
For more information on Pharmaworks’ products and services, click here.
To read the latest news about Pharmaworks, click here.